Frequently Asked Questions
Everything you need to know about outfitting your pet in style.
How do I determine the correct size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure a perfect fit for our high-fashion apparel.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if your pet needs their outfit for a special occasion.
What is your return policy for pet clothing?
We offer a 30-day return window for all unworn items in original packaging. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
Are your pet accessories machine washable?
Most of our fabric-based items are machine washable on a gentle cycle. However, we recommend hand washing our premium leather and embellished collections to maintain their quality.
Do you offer international shipping?
Yes, Percy's Pet Products ships worldwide. International delivery times vary by location, typically ranging from 10-21 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.